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Service Advisor Performance Plus
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"Have you ever said, �Because that�s how we have always done it�? Well, we have all heard that the definition of insanity is to keep on doing the same things the same way, while expecting different results.
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Brett Coker
David Martin
Richard Keeney
Brett's Articles
3.0 Hours per RO: The Death Spiral
If It's Fixed It's Probably Broken
Marry Me?
The "LOF": Love Me Or Love Me Not?
The S.S. Customer Retention
Winning The Price War In The
Service Department
Course Listing
SERVICE ADVISOR TRAINING
Road to the Sale - (18 segments)
Selling Specific Services - (7)
Overcoming Objections - (16)
Advanced Selling Techniques - (18)
Customer Handling Skills - (16)
Personal Success Strategies - (14)
Competing in the Marketplace - (9)
Service Cashier - (1)
Service Drive Attendant - (1)
The Professional Service Manager - New - (23)
Personal Motivational Strategies - (9)
Receptionist - (3)
5 Principles of Success - (1)
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